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HP Product Assistant Privacy Policy


Hewlett-Packard is committed to protecting the privacy of our customers who use HP Product Assistant. The HP Product Assistant software will be used to determine if an update is needed and will not be used to track individual customers or computers. HP Product Assistant will not collect personal information such as name, address, or e-mail address. Data collected will be analyzed in anonymous and aggregate form for purposes of market research and to allow Hewlett-Packard to improve the quality of its product and service offerings. This data may be retained for a period of up to 5 years from the date of the last data transfer to Hewlett-Packard and will be sent to a Hewlett-Packard entity that may be located overseas. The data will not be sold or rented to other parties. The IP address of the sending computer will be used for transmission and security purposes only. Any transmitted serial numbers will be used only to help determine if an update is needed.

The information collected by HP Product Assistant includes the following:

  • Product name
  • Operating system
  • Language setting
  • Date and version of software application
HP Product Assistant software is used to enable HP to perform online diagnostics and provide an enhanced online support experience for our customers. Online support will only utilize diagnostic information if you have granted permission.

For more information about HP privacy practices, please visit www.hp.com/go/privacy.


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